Frequently Asked Questions

Everything you need to know about HED high-performance cycling wheels.

How do I choose the right rim depth for my riding style?

Rim depth depends on your goals: shallower rims (30-40mm) are lighter for climbing, while deeper rims (60mm+) offer superior aerodynamics for time trials and flat roads.

Are HED wheels tubeless compatible?

Yes, most of our modern wheelsets are designed with tubeless-ready rims. Please ensure you use the correct tubeless tape and valves provided in the box.

What is the standard shipping timeframe for custom wheel builds?

Custom wheel builds typically ship within 7-10 business days. Standard in-stock items are processed and shipped within 48 hours.

What is your return policy for performance components?

We offer a 30-day return policy on unused items in their original packaging. Please note that custom-built wheels may be subject to a restocking fee.

Do you offer a warranty on carbon wheelsets?

All HED carbon wheels come with a 5-year limited warranty against manufacturing defects and a comprehensive crash replacement program for original owners.

Which brake pads should I use with HED carbon rims?

To maintain warranty and braking performance, we strictly recommend using HED-approved carbon-specific brake pads designed for our textured braking surfaces.